Terms & Conditions

TERMS AND CONDITIONS

Please read these Terms and Conditions carefully.

By visiting, browsing, shopping, accessing or otherwise using the Antlers For Dogs Site, operated by Spider Silk PTY LTD you agree to be bound by this Agreement and accept its terms and conditions.

ORDER POLICY

Orders are not binding upon Antlers for Dogs until accepted by Antlers for Dogs. All Orders must be paid in full prior to shipment.

RETURN POLICY

In the event of workmanship or quality defects, the goods may be returned. If workmanship defects are minor in nature, Antlers for Dogs will rectify the defect or replace the product with a new product. If the defect is material or major in nature, the customer can request replacement or repair of the product, or request a refund as stipulated by Australian Consumer Law. Customers are advised to contact Antlers for Dogs via email (webmaster@antlersfordogs.com.au) or and obtain a Return Authorisation Number. Details about the returns process will be provided at that time.

 

REFUND POLICY

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) subject to the following conditions :

  • Items must be returned within 14 days of purchase with the original receipt or other proof of purchase
  • You must provide your name and address
  • The returned items must not be  clearance items
  • The returned items must be otherwise unused with original tags/labels attached.
  • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Items purchased in store cannot be returned via online return postage.

 

POST & HANDLING POLICY

Postage & Handling will be charged at standard Australian rates. Postage is via Australia Post Registered Mail or other means at our discretion. If you require Next day or international delivery, this option is available, please email us so we can advise prices when placing an order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Some items have a fixed shipping price. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram

CUSTOMER SERVICE POLICY

We endeavour to dispatch all in stock orders within 5 working days. Out of stock items will vary with delivery times, we will contact you with an approximate delivery date when placing an order.

PRICING POLICY

All pricing subject to change. For all prices, products and offers, Antlers for Dogs reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. While Antlers for Dogs uses reasonable efforts to include accurate and up-to-date information on the site, Antlers for Dogs makes no warranties or representations as to the site’s accuracy. Antlers for Dogs assumes no liability or responsibility for any errors or omissions in the content on the site.

RISK OF LOSS

Title to goods is retained by Antlers for Dogs until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Antlers for Dogs’ is Antlers for Dogs’ responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility.

GENERAL LEGAL DISCLAIMER

ANTLERS FOR DOGS EXPRESSLY, AND TO THE FULLEST EXTENT PERMISSIBLE UNDER THE AUSTRALIAN CONSUMER LAW, DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT EFFECT YOUR STATUTORY RIGHTS OR OUR RESPONSIBILITIES UNDER AUSTRALIAN CONSUMER LAW.

INTERNET DISCLAIMER

Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions.

USE RESTRICTIONS

The copyright in all material provided on this Site is held by Antlers For Dogs or by the original creator of the material. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Antlers for Dogs or the copyright owner. Permission is granted to display, copy, distribute and download the materials on this site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions.

DISAGREEMENT WITH THESE TERMS & CONDITIONS

If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.